Cancellation and Refund Policy

At BioCosmine, we are dedicated to providing high-quality skincare products and exceptional customer service. To ensure transparency and compliance with Pakistani consumer protection laws, please review our Cancellation and Refund Policy outlined below.

1. Order Cancellation

  • Cancellation Period: Orders may be cancelled within 3 hours of placement.

  • Cancellation Procedure:

    • To cancel an order, please contact our customer service team through our email [email protected] page within the specified timeframe.
    • Provide your order number and reason for cancellation to facilitate the process.

  • Restocking Fee: A 5% restocking fee (applicable to online payment orders) will be deducted from the refund amount for cancelled orders.

  • Refund Processing:

    • Upon successful cancellation, refunds will be processed to the original payment method.
    • Please allow 5-7 business days for the refund to reflect in your account, depending on your financial institution.

2. Return Policy

  • No Returns Accepted: Due to the nature of our products, we do not accept returns or offer refunds on returned items.

  • Exceptions:

    • If you receive a product that is damaged, defective, or incorrect, please refer to our “Damaged or Defective Products” section below.

3. Damaged or Defective Products

  • Reporting Period: If a product is received in a damaged or defective condition, or if the incorrect item was shipped, please notify us within 12 hours of delivery.

  • Reporting Procedure:

    • Contact our customer service team via email at [email protected]
    • Provide your order number, a detailed description of the issue, and photographic evidence of the damaged or defective product.

  • Resolution Options:

    • Upon verification of the claim, we offer the following resolutions:
      • Replacement: A new product will be shipped to you at no additional cost.
      • Refund: A refund for the product’s purchase price will be issued to the original payment method in case it is mutually agreed by the customer and us.

  • Shipping Costs: Please note that shipping costs are non-refundable.

4. Compliance with Pakistani Consumer Protection Laws

  • Disclosure of Return and Refund Policy: In accordance with Section 11 of the Punjab Consumer Protection Act 2005, our return and refund policy is clearly disclosed to buyers before the transaction is completed.

  • Consumer Rights: Consumers are advised to be aware of their rights under Pakistani consumer protection laws, including the right to information, choice, and redress.

5. Contact Information

For any questions or assistance regarding our Cancellation and Refund Policy, please contact our customer service team:

6. Policy Updates

BioCosmine reserves the right to modify this “Cancellation and Refund Policy” at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed of any updates.

This policy is effective as of 30 December 2024.